Dedicated Pathfinders, With you for Life

Investment in Customer Success reflects Passageways’ priorities. We’re a company that believes in forging enduring customer partnerships, that guarantees our customers experience the maximum value from their investment. Customer Success provides a face to our software and that we take an active and personal role in helping our customers solve challenges while supporting them in achieving their goals. Our customers are our family.

Focused on You

Our 20 years of experience has taught us that many best practices are often relevant and applicable based on industry and organization size. That’s why the Success Team is organized around what your organization does. The Team is networked into industry specific trends and the unique challenges each organization faces, allowing them to tailor everything from implementation, best practices, and ongoing support around your unique circumstance.

“When I think about my CSM at Passageways, I think of this quote from The Talmud: 'Every blade of grass has its angel that bends over it and whispers, grow, grow.' Without a doubt, our portal and what we do with it to benefit our employees has evolved and grown to be one of the best assets of our organization. I credit our success to my CSMs. These folks have been, and still are, our guardian angels.”
"Passageways has provided excellent service to our bank. The personalized training, quick and easy start up and their ongoing support is proof and it gives me confidence in their product. Once it was installed 2 years ago, I can't imagine our business without it."